Common Questions

Faqs + answers

IS THERE A FEE CHARGED FOR RESERVING A BUS SEAT THROUGH BUSTAYO?

YES. The reservation fee is PHP 25 regardless of the destination. This reservation fee is charged on top of the actual bus ticket price.


HOW DO I PAY THE RESERVATION FEE?

During the reservation process, you will be asked to input your Globe/TM mobile number and confirm it by entering the code sent to that number via SMS. Upon confirmation, the reservation fee of PHP 25 will be deducted from your load balance. There will be NO CREDIT CARD needed for the transaction.


WILL THE ACTUAL BUS TICKET PRICE BE CHARGED TO MY LOAD BALANCE AS WELL?

NO. You will have to pay the actual ticket price at the bus terminal upon your arrival. Our bus partners are updated with your reservation information to ensure that your bus seat is already reserved for that said trip. The only amount charged online is the PHP 25 reservation fee.


WHAT PROOF DO I HAVE OF MY BUS SEAT RESERVATION?

After completing the online reservation, your confirmation would be sent in the form of an SMS. It will contain your trip details and a reservation code. You will have to show that SMS to the conductor upon arriving at the terminal. Our bus partners will match your reservation code on their system on the day of your trip.


WHAT TIME DO I HAVE TO ARRIVE AT THE TERMINAL ON THE DAY OF MY TRIP?

You have to be at the terminal at least 30 minutes before your departure. Failure to show up an hour early would forfeit your reservation. This gives the bus operator the right to give away your seat to other passengers.


IF I FAIL TO SHOW UP FOR MY RESERVED TRIP, CAN I REFUND THE RESERVATION FEE OF PHP 25?

NO. The reservation fee you paid is NON-REFUNDABLE.


CAN I USE ANY MOBILE NUMBER TO RESERVE A SEAT?

As of now, we can only cater to Globe and TM subscribers.